Terms of Service

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and OLLOMA (“we,” “us,” or “our”), governing your access to and use of the website at olloma.com and all related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Platform on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

What We Do

Olloma provides AI-powered market research and strategic analysis. You describe your business idea or transformation objectives through our guided wizard, and we generate a comprehensive study delivered as a PDF and an interactive executive room. Our service includes a free preview study and a paid full report.

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Platform.

Your Account

We use a passwordless magic-link authentication system. When you provide your email address, you are responsible for maintaining the security and confidentiality of that email account. Each study is tied to the email address used during the wizard process. You agree to provide accurate and complete information and to notify us promptly of any unauthorized access or use of your account.

You may not create multiple accounts to circumvent usage limits, pricing structures, or for any deceptive purpose. We reserve the right to suspend or terminate accounts that violate these Terms.

Payments & Pricing

The preview study is provided free of charge. The full study is a one-time purchase — no subscriptions, no recurring charges. All payments are processed securely by Paddle.com Market Limited (“Paddle”), who acts as the Merchant of Record for all transactions. Paddle handles billing, tax compliance, invoicing, and payment processing on behalf of OLLOMA.

Prices are displayed in USD and are inclusive of applicable taxes as calculated by Paddle based on your location. By completing a purchase, you also agree to Paddle’s terms of service. OLLOMA reserves the right to change pricing at any time; however, price changes will not affect purchases already completed.

License & Deliverables

Upon purchase, OLLOMA grants you a non-exclusive, non-transferable, perpetual license to use the delivered study for your internal business purposes. This includes sharing it with partners, investors, board members, or team members within your organization.

You may not resell, sublicense, redistribute, publicly publish, or present the report as your own original research or as a product or service for commercial distribution. All intellectual property rights in the Platform, its methodology, templates, and underlying technology remain the exclusive property of OLLOMA.

AI-Generated Content

Studies are generated using artificial intelligence and publicly available data sources. While we apply quality controls to maximize accuracy and relevance, AI-generated content may contain inaccuracies, generalizations, or reflect data that has since changed. OLLOMA does not guarantee the accuracy, completeness, or timeliness of any study content, nor does it guarantee specific business outcomes. Market conditions, competitive landscapes, and regulatory environments are subject to change.

Refunds

We offer a 30-day money-back guarantee on all paid studies. If the delivered report does not meet your expectations, contact us for a full refund. Please refer to our Refund Policy for complete terms and the refund request process.

Your Privacy & Data Protection

Your privacy is fundamental to how we operate. All data submitted through the wizard — including survey responses, business descriptions, and strategic inputs — is encrypted at rest and in transit. We do not sell, rent, or trade your personal data. Please refer to our Privacy Policy for full details on data collection, processing, retention, and your rights under applicable data protection legislation.

Acceptable Use

You agree to use the Platform in good faith and in compliance with all applicable laws and regulations. You shall not:

• Attempt to abuse, overload, or interfere with our systems or infrastructure
• Use automated tools, bots, or scrapers to access or extract content from the Platform
• Provide false or misleading information to manipulate study outputs
• Resell, commercially redistribute, or create derivative products from our reports
• Reverse-engineer, decompile, or attempt to extract the source code or algorithms of the Platform

Violation of these terms may result in immediate suspension or termination of your account without prior notice or refund.

Limitation of Liability

THE PLATFORM AND ALL STUDIES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OLLOMA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING FROM YOUR USE OF THE PLATFORM. OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO OLLOMA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless OLLOMA, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or data you submit through the Platform.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of laws provisions. Any disputes arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

If you are a consumer in the European Union, you may also be entitled to invoke the mandatory consumer protection laws of your country of residence. Nothing in these Terms affects your rights as a consumer under applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, the Platform, or applicable law. If we make material changes, we will update the effective date at the top of this page and, where required by law, provide notice through the Platform or via email. Your continued use of the Platform after revised Terms become effective constitutes your acceptance of those changes.

General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy, Refund Policy, and Intellectual Property Policy, constitute the entire agreement between you and OLLOMA regarding the Platform.
• Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• Waiver. The failure of OLLOMA to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. OLLOMA may assign these Terms without restriction.
• Force Majeure. OLLOMA shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, government actions, pandemics, internet outages, or third-party service provider failures.

Contact Us

If you have any questions about these Terms, please contact us at [email protected].