Overview
This Refund Policy applies to all services provided by OLLOMA (“we,” “us,” or “our”) through the Platform at olloma.com. We want you to be genuinely satisfied with your AI-powered market study. We provide a free preview chapter before you pay, so you can evaluate the quality firsthand. If the full report does not meet your expectations, we offer a straightforward refund process.
30-Day Money-Back Guarantee
If you are not satisfied with your full AI-powered market study, you may request a complete refund within 30 calendar days of your purchase date. No questionnaires, no conditions — just email us and we will process your refund.
How to Request a Refund
To request a refund, send an email to [email protected] with the following information:
The email address associated with your purchase
Your order or transaction reference (if available)
A brief explanation of why the study did not meet your expectations (optional, but helps us improve)
Processing & Timeline
We aim to acknowledge all refund requests within 2 business days and process approved refunds within 5 business days.
All refunds are processed through Paddle.com Market Limited (“Paddle”), our Merchant of Record, and will be returned to your original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.
Refunds are issued in the original currency of the transaction. Exchange rate fluctuations between the purchase date and refund date are beyond our control.
What’s Covered
- Full AI-powered market study purchases made within the last 30 calendar days
- Studies that did not meet your quality, depth, or relevance expectations
- Technical issues that prevented you from receiving, accessing, or downloading your study
- Duplicate or accidental purchases
What’s Not Covered
To maintain fairness for all customers, the following are not eligible for refunds:
- Requests submitted more than 30 calendar days after the date of purchase
- Repeated purchases and refund requests for the same or substantially similar studies (pattern abuse)
- Accounts suspended or terminated due to violation of our Terms of Service
OLLOMA reserves the right to decline refund requests that we reasonably determine to be fraudulent or abusive. Nothing in this policy affects your statutory consumer rights under applicable law.
Free Preview — Try Before You Buy
Every study begins with a free preview chapter — no payment required. This lets you evaluate the depth, relevance, and quality of our AI-powered analysis for your specific business idea before committing to the full report. We encourage you to review the preview carefully before purchasing.
Questions?
If you have any questions about this Refund Policy or need assistance with a refund request, contact us at [email protected]. We are committed to resolving all refund inquiries promptly and fairly.